FREQUENTLY ASKED QUESTIONS

Welcome to PALAZZO SANTA MARIA Frequently Asked Questions page

How can I book a room at Palazzo Santa Maria , a Member of Historic Hotels of Europe ?

While surfing on Palazzo Santa Maria website, you are kindly requested to reach our official online reservation system. Click on the "Book Now" and fill the information in order to search for availability and prices. You will then find our best online rates and exclusive offers which are only available if you book directly on the hotel website. Join as well our Members Club to get an extra 10% discount.

Does Palazzo Santa Maria , a Member of Historic Hotels of Europe has Family Rooms?

The are no family rooms. The hotel welcomes only couples and solo travelers.

Does Palazzo Santa Maria , a Member of Historic Hotels of Europe has breakfast service ?

We will be delighted to welcome you in our breakfast/lounge room, dedicated to the 19th century merchant marine, for a true feast of local flavors. Our breakfast celebrates the island’s produce, with artisan cheeses, seasonal fruits, homemade delicacies, and freshly baked rolls and local pies.

How close is Palazzo Santa Maria, a Member of Historic Hotels of Europe from the main city’s attractions, restaurants, bars and shopping center ?

The hotel is located at a pedestrian street on Hermoupolis' west hillside, within walking distance from the main square and major attractions (5-6 minutes).

How do I get to Palazzo Santa Maria , a Member of Historic Hotels of Europe, from the port or the airport of Syros ? Is there a shuttle service ?

We are delighted to provide to all our guests free transfer upon arrival from the port or the airport to our Mansion. Please advise us with your travel details 48 hours before your arrival, in order to arrange the transfer.

How do I get to Palazzo Santa Maria , a Member of Historic Hotels of Europe, with my car from the port or the airport of Syros ?

Please advise us with your travel details 48 hours before your arrival and we will send you detailed itinerary to your mobile.

Does Palazzo Santa Maria , a Member of Historic Hotels of Europe provide parking for my car ?

The hotel is located on a pedestrian street at 70m approximately from the main public street. You may park the car at the public street. Please advises us upon arrival to assist you.

My boat arrives late in the evening; will it be possible to check-in late?

We will be pleased to welcome you in our Mansion any time.

What are the check-in and check-out times at Palazzo Santa Maria, a Member of Historic Hotels of Europe ?

The check-in time at Palazzo Santa Maria is 3:00 pm and the check-out time is 11:00 am. In case of a request for early check-in or late check-out we will advise you accordingly, subject to availability.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe provide wireless internet ?

We are delighted to offer complimentary Wi-Fi access for our guests throughout the premises.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe provide in room coffee/tea facilities ?

All rooms and suites are equipped with espresso machine and electric kettle, free of charge.

Is tap water in the rooms and suites drinkable ?

Tap water is not drinkable. We are pleased to provide on a daily basis bottled mineral water in the refrigerator, free of charge.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe provide laundry service ?

We are pleased to offer laundry service to guests at extra cost. Please allow 24 hours for the service.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe provide iron and iron board?

We provide to all rooms and suites iron and iron board facilities.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe provide safety deposit boxes?

Yes! Safe deposit boxes are available in all rooms and suites.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe, has a bar/restaurant?

The hotel does not feature a restaurant. Many bars, tavernas and restaurants are within walking distance from the hotel. We provide upon arrival a list with all the main attractions and a list with the proposed bars and restaurants in Hermoupoli and the villages.

Does Palazzo Santa Maria, a Member of Historic Hotels of Europe allow pets ?

Pets Not Allowed.